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In terms of conflict resolution, what is the primary goal of a leader?

  1. To avoid confrontation

  2. To maintain team harmony

  3. To address and resolve issues

  4. To delegate responsibility

The correct answer is: To address and resolve issues

The primary goal of a leader in conflict resolution is to address and resolve issues. This approach ensures that conflicts within a team are not merely ignored or postponed, which can lead to compounded problems and decreased team morale. By actively engaging with conflicts, a leader facilitates open communication and encourages collaboration among team members, fostering a culture of problem-solving and accountability. Addressing issues directly allows a leader to understand the underlying concerns, promote constructive dialogue, and implement solutions that benefit the team as a whole. This proactive method not only resolves the immediate disagreement but also builds trust and reinforces a shared commitment to achieving common goals. Ultimately, effective conflict resolution strengthens the team dynamics and enhances overall performance by ensuring that challenges are managed in a healthy and productive manner.